Late on Friday afternoon we received a call from a 4-star hotel located near Regents Park, London NW8 . The heating system had stopped working and they urgently needed to hire a large number of portable heaters. Luckily London Cool was able to rise to the challenge, our Sales Team advised on availability of the best options and sent a quote to the hotel immediately.
Once this had been accepted, it was arranged that a delivery of over 100 oil-filled radiators, including DeLonghi, Seely and Premiair models, and 80 micathermic radiators, would be despatched to the hotel early the following morning. Our staff were on site at London Cool’s warehouse in Crawley, early on the Saturday morning to ensure that the portable units were checked and ready to be loaded on to the couriers’ vehicles.
We do claim that we deliver same day in London (depending on the time a quote is accepted) or next day nationwide and this is a prime example of our team working together to deliver great customer service to a new customer.
A member of the hotel staff said 'On behalf of the team, we would like to thank you for the efficient support that you have provided us in our time of need.'